Policies and conditions
Car category is guaranteed: You reserve a category that guarantees you certain vehicle characteristics (for example: 5 seats, economy, 3 doors). In every category there are several models, therefore it is not possible for us to guarantee you wil receive a specific model. If at collection the requested model is available, we will be happy to give it to you. The same occurs with fuel; yo cannot choose betwen petrol and diesel. Model, type of fuel and colour will depend on the vehicles available in our office on pick-up date.
What do our rates include: if you make your booking through our webpage, the final price includes rental, mandatory third party insurance (SEE INSURANCE) and VAT. If you requested extras, creating an extra fee, this will appear in your final quote (SEE EXTRAS). Unlimited mileage.Not included: Petrol, fines or towing service costs if you are at fault in an accident, lost, theft, damage of keys, vest, warning triangle, damage caused by reckless/negligent driving or serious or very serious infringement, and damage caused under the influence of alcohol or drugs.
Insurance coverage: (SEE INSURANCE COVERAGE)
Extras: (SEE EXTRAS)
Free airport service: We do not have a desk inside the airport. On arrival, collect luggage and go to the 3rd floor of the car parking which is in front of the terminal building. There will be one of our employees waiting for you with a RENT A CAR SOL Y MAR cartel.
Requirements for picking up the car: Passport or ID card, driving license (both original) and credit card in the name of the driver.Minimum age required: Minimum 24 years old and 3 years of driving license are required. Maximum age is 80 years old.
Cancellation Policy: There are no cancellation costs (except possible bank fees). Requisite: The cancellation must be made prior to pick up date. Otherwise no refund will be given.
'Out of hours' Delivery: For bookings between 8.00 p.m/11.00 p.m (flight number required) and 6.00 a.m/8.00 a.m there is an extra "out of hours" fee of 20€.-On 24 and 31 December, deliveries are made only until 19 p.m
Off the island: It's not allowed to take the car out of the island, unless you ask the car hire company and pay a supplement. If these instructions are not followed the insurance will not cover the damage in case of an accident.
For more information do not forget to consult our most frequently asked questions (F.A.Q.)